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We offer free shipping on all orders within the United States — no minimum order value required. Every order moves through two stages: a processing stage while we prepare and dispatch your item, and a delivery stage while it travels to you. The tables below show both, plus the total time to expect from the moment you order.
Every product ships by one of the two methods below — Express or Standard. The method for each item, along with its estimated delivery window, is shown on that product's page.
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Express
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Standard
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Mainpaws LLC ships within the United States only. We do not currently ship to international addresses, APO/FPO addresses, or U.S. territories.
Delivery time depends on the shipping method assigned to each item — Express or Standard — which is shown on that item's product page. This means:
• Delivery times vary by item with a total estimated of 3 to 7 business days (express) or 8 to 15 business days (standard).
• Therefore, orders with multiple items may arrive in separate packages, at different times, with separate tracking numbers. This is normal and does not mean part of your order is missing.
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During high-volume periods processing may be slightly delayed, and we will email you if there is a significant delay.
Once your order ships, you'll receive a confirmation email with tracking information where available. If your order ships in more than one package, you may receive more than one tracking number, arriving at different times. Tracking can take several business days to become active — if it shows no movement after five business days, contact us at support@mainpaws.com.
Mainpaws LLC is not responsible for shipping delays caused by carriers, weather, or other circumstances beyond our control.
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If you notice an error, contact support@mainpaws.com immediately — we can often correct it before fulfillment begins, but not after.
If your package is lost or arrives damaged, contact support@mainpaws.com as soon as possible and we'll work to resolve it quickly. If tracking shows your order as delivered but you haven't received it, please check with your household, neighbors, and local carrier first, then get in touch. For damaged items, photographs of the item and its packaging help us resolve the issue quickly.
For returns, refunds, and exchanges, please see our Refund Policy. Returns must be authorized by email before any item is shipped back — the correct return destination varies by item and will be provided in your return authorization.
All shipping questions should be directed to support@mainpaws.com.
