We process all orders within 1–3 business days. Once shipped, most items arrive within 3–7 business days (Express). A small number of larger or specialty items ship Standard and take 8–15 business days — the estimate for each item is shown on its product page. You'll receive a tracking number by email as soon as your order ships.

Raise the temperature of the incubator, wrap it with styrofoam or cover the incubator with a quilt, and heat the water in the water tray.

The reasons are: the incubation temperature is too high or too low, the ventilation in the incubator is not good, the eggs are not turned, the eggs are re-steamed too much, the condition of the breeding birds is abnormal, the eggs are stored for too long, the storage conditions are improper, and genetic factors.

Once your order ships you will receive a confirmation email with your tracking number. Simply click the tracking link in the email or visit our Order Tracking page anytime to check your delivery status in real time.

We offer a 30 day return policy. If you are not completely satisfied with your purchase simply contact us at support@mainpaws.com within 30 days of receiving your order and we will make it right. Items must be returned in their original packaging.

We process orders within 1 to 3 days so please contact us immediately at support@mainpaws.com if you need to modify or cancel. If your order has not yet shipped we will do our best to accommodate your request. Once shipped we are unable to cancel but our return policy has you covered.