Cart (0)
Your cart is empty
Last updated: August 11, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at support@mainpaws.com. Please include your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package. The correct return address will be provided to you in your return authorization. Please do not ship anything back before you receive that authorization — items sent back to us without a prior return authorization cannot be accepted, processed, or credited, and we are unable to return them to you.
You can always reach us with any return question at support@mainpaws.com.
Change-of-mind returns. If you are returning an item because you changed your mind, no longer want it, ordered the wrong item, or for any other reason not caused by us, you are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot issue a refund for a return we do not receive.
Defective, damaged, or incorrect items. If your item arrives defective or damaged, or if you receive the wrong item, we cover the cost of return shipping. We will provide a prepaid return label or arrange a replacement at no cost to you. See "Damages and issues" below.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us at support@mainpaws.com within 7 days of delivery so we can evaluate the issue and make it right.
Photographs of the item and its packaging help us resolve these cases quickly, and we may ask you to provide them. In many cases we can issue a replacement or refund without requiring the item to be shipped back.
Certain types of items cannot be returned, including items marked as final sale or clearance.
If you have questions or concerns about whether your specific item is returnable, please get in touch before purchasing.
If you need to cancel an order, contact us at support@mainpaws.com as soon as possible. We are often able to cancel an order before it enters fulfillment, but once an order has entered fulfillment we may be unable to stop it. In that case, you may return the item under this policy once it arrives.
The fastest way to get the item you want is to return the item you have and, once the return is authorized, place a separate order for the replacement. This avoids waiting for the original return to be received and inspected before the new item ships.
We will notify you once we have received and inspected your return, and let you know whether the refund was approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@mainpaws.com.
If tracking shows your order as delivered but you have not received it, please check with your household and neighbors and with your local carrier first, then contact us at support@mainpaws.com so we can help investigate.
If a package is confirmed lost in transit, contact us and we will work with you to arrange a replacement or refund.
All return, refund, and order questions should be directed to:
Email: support@mainpaws.com
Please do not mail returns or correspondence to our registered office address in Wyoming; that address is used for service of legal process only and cannot receive merchandise. Return destinations are provided individually in your return authorization.
