Where's my order?

This is normal for the first few days. After an order ships, it can take several business days for the carrier to scan the package and for tracking to become active. If you still see no movement after five business days, email us at support@mainpaws.com and we'll look into it for you.

If your order has multiple items, they may ship separately and arrive at different times, each with its own tracking number. This is normal and doesn't mean anything is missing — the rest of your order is on its way.

We process all orders within 1–3 business days. Delivery time after that depends on which shipping method applies to your item:

Express items: 3–7 business days total
Standard items: 8–15 business days total

The method that applies to each product — Express or Standard — is shown in the Shipping Information section on that product's page, along with its estimated delivery window.

If your tracking shows your order as delivered but you haven't received it, check around your property, with your household, and with neighbors first — carriers sometimes mark a package delivered early or leave it in an unexpected spot. Contacting your local carrier directly often locates it fastest. If it still doesn't turn up, email us at support@mainpaws.com with your order number and we'll help sort it out.